How to use operations to build company value
The key performance indicators in your business and how to measure them
The best ways to benchmark your company’s performance
How effective operations management helps achieve your company goals
How to identify the crucial operations in your business, measure them and manage for continuous improvement
How to prepare your business for growth by developing key processes and systems
Understanding and using key performance indicators (KPIs)
How dashboards can help you keep track of your operations and financials simply and easily"

Instructor profile: Amy Graves
Amy’s mission is to help Main Street USA use technology and numbers to drive traffic to their business'; as well as online. She founded AMG Innovative Consultants, inc with this mission in mind. Amy started working in retail in 1997. The first 5 stores she managed saw a combined increase of $25 million in sales. Her secret is data plus human behavior. Amy is a certified business analyst through UC-Davis. She is also Google Analytics certified.